Refunds & Cancellation Policy

The Falcon FEX live transfer lead packages are non-refundable. By purchasing a lead package, you consent to Falcon FEX providing you with lead delivery services immediately upon account activation.

Lead Package Terms

No Subscription Model: There are no recurring billing cycles or automated renewals.
Credit-Based System: You purchase a specific lead package, and these credits are utilized until the balance is exhausted.
Access: You will have access to the lead delivery platform as long as your account maintains a positive credit balance.

Refund & Credit Eligibility

Refunds are not issued for unused credits, with the following strictly defined exceptions:

Loss of Licensing: You are no longer a licensed insurance agent.
Business Dissolution: Falcon FEX ceases operations or goes out of business.
Billing Errors: Verified overcharges resulting from technical glitches in the checkout process.

Lead Quality Disputes (Credit Only)

While cash refunds are restricted, Falcon FEX may provide account credits for individual leads in the following scenarios:

Technical Failure: System errors that prevent the delivery of a purchased lead.
Duplicate Leads: Leads that have been routed to the same user within the last 30 days.
Non-Compliant Data: Verified disconnected lines or "wrong numbers" that do not meet the live transfer criteria.

User Responsibility

It is the sole responsibility of the user to manage their lead flow and credit balance.

Users must ensure their campaigns are paused during off-hours; Falcon FEX is not responsible for credits used if the user fails to manage their availability.