Falcon FEX
    Integration Guide

    Tracking Every Hand-Off: How to Sync Retreaver with Falcon FEX TrackDrive

    Use Retreaver's tag-based routing to feed your agents live warm FEX transfers without technical friction or missing data packets.

    By Falcon FEX Tech Team 5 min readPublished June 30, 2026
    Retreaver syncing with Falcon FEX TrackDrive for live Final Expense call transfers

    Introduction

    When it comes to routing high-intent Final Expense (FEX) transfers, Retreaver is an absolute powerhouse. Its tag-based routing engine is a favorite for advanced insurance brokers who want to filter, score, and segment inbound prospects before passing them down the line.

    Integrating Retreaver with Falcon FEX live transfers means Retreaver handles the sophisticated upfront filtering, and the instant a qualified call matches our criteria, the data packet syncs seamlessly with TrackDrive. Your agents get zero-lag connection times, unlock real-time attribution, and completely automate conversion tracking — no manual spreadsheet reconciliation.

    The Streamlined Integration Blueprint

    Three clean steps. No engineer required.

    1

    Create Your Outbound Webhook Trigger

    Log into your Retreaver dashboard and open the active Campaign you want to connect. Scroll to the Webhooks section and add a new webhook. From the trigger drop-down, select "Selected" — this fires the moment a Falcon FEX target is chosen, so the data packet leaves Retreaver at the exact instant the transfer decision is made.
    2

    Map Retreaver's Native Data Tokens

    Set the webhook method to POST or GET, then paste the Falcon FEX TrackDrive endpoint structure below. Retreaver's native bracketed tokens handle the mapping automatically — no backend field setup required.
    Outgoing Webhook URL
    https://[your-subdomain].trackdrive.com/api/v1/inbound_call?caller_id=[caller_id]&retreaver_uuid=[call_uuid]

    Replace [your-subdomain] with the TrackDrive subdomain provided to your account. Retreaver dynamically replaces [caller_id] and [call_uuid] with the live caller's information on every call.

    3

    Set Up Your Conversion Postback

    To fully automate the payout loop, add a second webhook in the same campaign and set its trigger to "Conversion". Map this back to the TrackDrive conversion URL using Retreaver's [payout] token. This instantly passes conversion confirmation back to our network the second the call hits the target floor — locking in revenue before the agent hangs up.

    The Bottom Line

    By pairing Retreaver's tag-based filtering with Falcon FEX's live-transfer pipeline, you guarantee that high-intent prospects hit your agents' headsets alongside pristine tracking data, locking in revenue completely hands-free.

    Support & Call-to-Action

    If your technical team wants a second set of eyes to verify your Retreaver campaign tokens or test-fire a payload string, we've got you covered. The Falcon FEX support team is on standby to review your setup and make sure every call flow is fully optimized. Want to see the rest of our integration guides? Visit the integrations hub.

    Ready to Route Live FEX Calls?

    Sync Retreaver with TrackDrive and start feeding your floor with qualified, warm-transfer Final Expense prospects.

    Get Started